Privacy Policy
Your privacy is important to us. This policy explains how Michael Web Services collects, uses, and protects your personal information.
Last Updated: 2025
This Privacy Policy is effective as of the date listed above and applies to all users of our website and services. We may update this policy from time to time, and we will notify you of any significant changes.
1. Information We Collect
We collect information to provide better services to our users. The types of information we collect include:
1.1 Personal Information
When you interact with our services, we may collect personal information that you provide directly to us, such as:
- Name and contact information (email address, phone number, mailing address)
- Company name and job title
- Project details and business requirements
- Payment information and billing details
- Communication preferences and marketing consents
1.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
| Information Type | Purpose | Retention Period |
|---|---|---|
| IP Address & Location | Security, analytics, and personalization | 12 months |
| Browser & Device Information | Optimize user experience and compatibility | 12 months |
| Website Usage Data | Improve services and content | 24 months |
| Cookies & Tracking | Functionality and performance | As per cookie policy |
1.3 Third-Party Information
We may receive information about you from third-party sources, including:
- Social media platforms when you interact with our content
- Business partners and referral sources
- Public databases and marketing data providers
- Analytics and advertising platforms
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery
- • Provide and maintain our services
- • Process transactions and payments
- • Deliver customer support
- • Fulfill contractual obligations
Business Operations
- • Analyze website usage and performance
- • Improve our services and offerings
- • Conduct research and development
- • Manage business relationships
Marketing & Communication
- • Send promotional materials (with consent)
- • Personalize content and advertising
- • Conduct surveys and feedback collection
- • Manage email subscriptions
Legal & Security
- • Comply with legal obligations
- • Prevent fraud and security threats
- • Enforce terms of service
- • Protect rights and interests
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers who assist us in operating our website and conducting our business:
- Web Hosting: Secure server hosting and data storage
- Payment Processing: Secure payment transaction handling
- Email Marketing: Newsletter and promotional email delivery
- Analytics: Website performance and user behavior analysis
- Customer Support: Help desk and support ticket management
3.2 Legal Requirements
We may disclose your information if required by law or in response to:
- Valid legal process, such as subpoenas or court orders
- Government or regulatory requests
- Law enforcement investigations
- Protection of our rights, property, or safety
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred to the acquiring entity, subject to the same privacy protections.
4. Data Security and Protection
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage and backups
- • Secure authentication and access controls
- • Regular security updates and patches
- • Intrusion detection and monitoring
Administrative Safeguards
- • Employee privacy training and awareness
- • Access controls and authorization levels
- • Regular security audits and assessments
- • Incident response and breach protocols
- • Vendor security compliance requirements
Data Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the incident, as required by applicable law.
5. Your Rights and Choices
You have several rights regarding your personal information. The availability of these rights may depend on your location and applicable laws:
Access Rights
Request a copy of the personal information we hold about you.
- • Data categories we collect
- • Sources of information
- • Purposes of processing
Correction Rights
Request correction of inaccurate or incomplete personal information.
- • Update contact information
- • Correct factual errors
- • Complete missing data
Deletion Rights
Request deletion of your personal information under certain circumstances.
- • No longer necessary for purposes
- • Consent withdrawn
- • Unlawfully processed
Portability Rights
Receive your personal information in a portable format.
- • Machine-readable format
- • Transfer to another service
- • Structured data export
5.1 Marketing Communications
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly using the information provided below
- Updating your preferences in your account settings
5.2 Cookies and Tracking
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
| Cookie Type | Purpose | Duration | Third Party |
|---|---|---|---|
| Essential Cookies | Website functionality and security | Session | No |
| Analytics Cookies | Usage statistics and performance | 2 years | Google Analytics |
| Marketing Cookies | Personalized advertising and content | 1 year | Facebook, LinkedIn |
| Preference Cookies | Remember user settings and choices | 1 year | No |
7. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place:
Transfer Safeguards
Adequacy Decisions
Transfers to countries with adequate protection
Standard Contractual Clauses
EU-approved transfer mechanisms
Binding Corporate Rules
Internal privacy protection standards
Certification Programs
Privacy Shield and similar frameworks
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
| Data Category | Retention Period | Legal Basis |
|---|---|---|
| Contact Information | 3 years after last contact | Legitimate business interest |
| Project Data | 7 years after project completion | Legal obligations and warranty |
| Marketing Data | Until consent withdrawn | Consent |
| Website Analytics | 26 months | Legitimate business interest |
| Support Records | 3 years after resolution | Customer service and improvement |
9. Children’s Privacy
Age Restriction
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16 years of age.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can delete such information from our records.
10. California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Right to Know
Request information about:
- • Categories of personal information collected
- • Sources of personal information
- • Business purposes for collection
- • Categories of third parties with whom information is shared
Right to Opt-Out
Opt out of the sale of personal information:
- • We do not sell personal information
- • We do not sell information of minors under 16
- • Third-party sharing is limited to service providers
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:
Notification Methods
- • Update the “Last Updated” date
- • Send email notifications for material changes
- • Post prominent website notices
- • Require consent for significant changes
Your Options
- • Review changes before they take effect
- • Contact us with questions or concerns
- • Opt out of services if you disagree
- • Request deletion of your information
Contact Us About Privacy
Have questions about this Privacy Policy or your personal information? We’re here to help.
Privacy Officer
privacy@michaelwebservices.com
Phone
(415) 867-5309
Address
123 Market Street, Suite 456
San Francisco, CA 94105
Response Times
Privacy questions and information requests
Access, correction, and deletion requests
Security concerns and data breaches
All privacy-related communications are encrypted and handled confidentially.
Michael Web Services
Committed to protecting your privacy and data security